Refund policy

Return, Exchange & Refund Policy

- For All Products 

If you wish to return/exchange your product you’d have to ship it to us within 7 days of receiving your order and bear the shipping charges. Please note that the piece must be unused, unwashed, and free of any odor. Once we receive your return parcel, the piece is put through a quality check; WhiteKiwi reserves the right to deny a return/exchange if the piece does not pass the quality check.

We process refunds in the form of online store credit. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an online store credit or exchange.

In case you have received a faulty item from our end, please reach out to our support team at +447767474588 via WhatsApp within 24 hours of receiving the order. No claims regarding faulty items will be processed after 24 hours.

Email Support - whitekiwico@gmail.com

* ON-SALE PURCHASE

Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.